Shipped items are to be PAID-IN-FULL prior to shipment.
OTT uses Canada Post’s Rate Calculator for shipping estimates and begin by quoting Regular Parcel Rate. Insurance is calculated based upon the purchase price. If you require more insurance, please let us know.
If there is an onerous effort required to package items, time and materials will become part of the shipping estimate.
Occasionally, an item arrives, and it may not be to the customer’s satisfaction. This could be for many reasons. All of the products of Olde Trade Tools are guaranteed against defects for 30 days from the date of the invoice.
Olde Trade Tools maintains Canada Post shipping receipts. If an item appears to have been damaged in shipping please send photographs to: firstname.lastname@example.org.
Olde Trade Tools will refund the full amount of the goods plus 50% of the original shipping cost; once the goods have been returned to:
Olde Trade Tools
P.O. Box 2999 ELORA RPO
Elora, ON N0B1S0